Visit Uphold.com Login or open the Uphold® App on your mobile device. Ensure you're using the official website to avoid phishing attempts.
Enter your registered email address and password. Use the exact same email associated with your Uphold® Wallet account.
Complete 2FA verification using your authenticator app, SMS code, or backup codes. This is mandatory for security.
Once verified, you'll gain access to your Uphold® Exchange dashboard and wallet features for trading and management.
Incorrect credentials, browser cache issues, or temporary platform maintenance can prevent access.
Clear browser cache, try incognito mode, or use the Uphold® App. Verify your credentials are correct.
Account locks due to multiple failed attempts, security flags, or regional restrictions.
Wait 30 minutes for temporary locks, use account recovery, or contact Uphold® Help Center.
Network issues, server problems, or firewall restrictions preventing connection.
Check internet connection, disable VPN, try different network, or use mobile data.
If you've lost access to your two-factor authentication device:
This could be due to browser extensions interfering with the login process, outdated browser versions, or regional IP restrictions. Try disabling ad-blockers and privacy extensions, updating your browser, or using the Uphold® mobile app. Also ensure your device's time and date are synchronized, as this affects 2FA code generation.
Standard password recovery is instant via email. For Uphold 2fa reset and complex account recovery involving identity verification, the process typically takes 24-48 hours. During high-volume periods, it may extend to 72 hours. Ensure you have government-issued ID ready to speed up the verification process.
First, check for app updates in your device's app store. If updated, try clearing the app cache and data (found in device settings). For persistent Uphold App not Working issues, uninstall and reinstall the app. Ensure your device operating system is updated, as outdated OS versions can cause compatibility problems.
This connection error often relates to network security settings, VPN usage, or firewall restrictions. Disable VPN services, try switching between WiFi and mobile data, or attempt login from a different network. Corporate networks and public WiFi often have restrictions that block financial platform connections.
Verification requires a government-issued ID (passport, driver's license), proof of address (utility bill, bank statement), and sometimes a selfie. Ensure documents are clear, all corners are visible, and information matches your account details. Use good lighting and avoid glare on ID documents. The Uphold® App typically has higher verification success rates than webcam captures.
This error often indicates security flags on your account, suspicious login attempts from new locations, or temporary system restrictions. Wait 2-4 hours before retrying, ensure you're logging in from your usual location, or contact support if the issue persists. Using the same device and network you typically use can help avoid this security measure.